Job Description

: Customer Care Representative Are you looking for a great Customer Care opportunity at a company that loves pets as much as you do? Phillips Pet Food & Supplies is the country's premier pet food and pet supply distributor, and as a Customer Care Representative, you will act as customer Care liaison to our customers/clients: pet stores, feed & farm stores, groomers, veterinarians, and humane organizations from coast to coast! Hours: Monday- Friday 8:30am - 5:00pm (onsite) Pay: $18.00/hour This is a HUGE foot in the door with Phillips Pet Your responsibilities:

• Provides courteous, efficient customer interface via telephone for processing of orders and as a point of contact for any of Phillips customers' concerns
• Perform heavy, accurate order entry into the AS400 system
• Assist customers with special orders, communicating with appropriate departments as needed
• Issue Return Goods Authorizations according to established Phillips Feed policies and procedures
• Maintains current knowledge of existing and new products
• Participates in a safety culture that includes no recordable accidents and no loss of time injuries. Always make a safe choice. Watches out for co-workers and warns them when there are any safety issues or hazards. Participates actively in all safety programs and activities

What you'll need:

• High School diploma or GED required; Associate's degree preferred
• One to two years of call center experience or customer Care experience required
• Proficiency in Microsoft Suite; AS400 experience desired

Why Phillips? Phillips Pet Food & Supplies has been in business since 1938. Today, Phillips is the premier pet food and pet supply distributor with distribution centers strategically located across the United States. We proudly service pet stores, feed & farm stores, groomers, veterinarians, and humane organizations. Here are some of the perks of working with Phillips:

• Attractive compensation, benefits, and incentive packages.
• Benefits offered after 90 Days include Medical, Dental, Vision, Disability, Life Insurance, Paid Time Off, Paid Holidays, and 401K.
• Phillips offers a casual, team-oriented work environment.
• We like to have fun and encourage camaraderie through company events and luncheons.
• Phillips offers employee discounts on pet food and supplies.
• Phillips gives back! Phillips donations help to support local charities and animal shelters.
• At Phillips, your safety is much more than a Priority… it's a Key Value of the organization!

INDPPFS

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